Terms of Use
Last updated: May 2026
1. Acceptance of Terms
By creating an account, accessing, or using Clocked & Supervised (the “Service”), you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service. If you accept these Terms on behalf of an employer, group practice, or other entity, you represent that you have authority to bind that entity.
2. Description of the Service
Clocked & Supervised is a software-as-a-service (SaaS) tool for documenting clinical supervision sessions, tracking direct and indirect hours, and generating board-ready reports. The Service is not a substitute for legal, clinical, or licensure advice. You are solely responsible for verifying your state board's current requirements and for the accuracy and completeness of every record you submit.
3. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. Supervisor accounts represent that they hold a valid, unrestricted license to provide clinical supervision in the jurisdiction(s) where they practice.
4. Accounts & Security
You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Notify us promptly of any unauthorized access. We may require email verification, multi-factor authentication, or password resets to protect account security.
5. No Protected Health Information (PHI)
You agree not to enter Protected Health Information as defined by HIPAA into the Service. Use client initials or case numbers only. The Service is not designed as an Electronic Health Record (EHR), is not offered as a HIPAA Business Associate, and no Business Associate Agreement (BAA) is in effect unless separately executed in writing. Misuse may result in immediate suspension or termination.
6. License to Use the Service
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own internal, professional supervision-tracking purposes. All rights not expressly granted are reserved.
7. Intellectual Property
The Service, including all software, text, graphics, logos, templates, report formats, and underlying technology, is owned by Clocked & Supervised and its licensors and is protected by U.S. and international copyright, trademark, trade secret, and other intellectual property laws. The marks “Clocked & Supervised” and related logos are our trademarks. You may not copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works of any part of the Service, except as expressly permitted by law.
8. Third-Party Components & Open-Source Licenses
The Service incorporates third-party software components, including open-source libraries, each governed by its own license (e.g., MIT, Apache 2.0, BSD). Such components are provided subject to their respective license terms, which prevail over these Terms with respect to those components. A list of material third-party components and their licenses is available on request.
9. User Content & License Grant
You retain ownership of the content you submit to the Service (session notes, hours logs, uploaded documents, messages — “User Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process your User Content solely as necessary to operate, secure, and improve the Service for you. We do not use your User Content to train AI models.
10. Subscriptions, Fees & Billing
Paid plans are billed in advance on a recurring monthly basis and renew automatically until cancelled. You authorize us and our payment processor to charge your designated payment method. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable. We may change pricing on prospective renewals with reasonable notice.
11. Acceptable Use
You agree not to: (a) violate any law or regulation; (b) infringe any intellectual property or privacy right; (c) attempt to access other users' accounts or data; (d) upload malware or unlawful, harassing, defamatory, or deceptive content; (e) probe, scan, or test the vulnerability of the Service or circumvent any security measure; (f) scrape, crawl, or use automated means to access the Service except via documented APIs; or (g) resell or commercially exploit the Service without our written permission.
12. Privacy
Our collection and use of personal information is described in the Privacy Policy, which is incorporated by reference into these Terms.
13. Third-Party Services
The Service may integrate with third-party services (e.g., payment processing, email delivery, video conferencing). Your use of those services is governed by the third party's terms and privacy practices. We are not responsible for the acts or omissions of any third party.
14. Feedback
If you submit suggestions or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose without obligation to you.
15. Disclaimer of Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. We do not warrant that reports generated through the Service will be accepted by any licensing board.
16. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) USD $100.
17. Indemnification
You agree to defend, indemnify, and hold harmless Clocked & Supervised, its affiliates, officers, employees, and agents from any claim, liability, damage, or expense (including reasonable attorneys' fees) arising out of your User Content, your use of the Service, or your violation of these Terms or applicable law.
18. Suspension & Termination
We may suspend or terminate your access at any time for violation of these Terms, suspected misuse, non-payment, or risk to the Service or other users. You may close your account at any time. Sections that by their nature should survive termination (including IP, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.
19. Modifications to the Service or Terms
We may modify the Service or these Terms from time to time. Material changes will be communicated by email or in-app notice and will take effect on the date stated. Continued use after the effective date constitutes acceptance.
20. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute not subject to arbitration. Any claim must be brought within one (1) year after it arises. You and we waive any right to participate in a class action.
21. Export & Sanctions Compliance
You represent that you are not located in, and will not use the Service from, any jurisdiction subject to a comprehensive U.S. embargo, and that you are not on any U.S. government restricted-party list.
22. Miscellaneous
These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to us may be sent via the support channel inside the app.